Our claims handlers have a 4.6* Trustpilot score
"They have done it again. After fees paid to them £3200 in the bank, money that was long gone 10 years ago. Thank you very much . Laura was extremely helpful this morning Very much appreciated." - RY, Trustpilot
"You helped me a lot, saved me from bankruptcy. Very professional. I want to thank you all for your effort. You save me and my kids." - SH, Trustpilot
"Very good service . I received great results with little effort" - LC, Trustpilot
"Excellent support and service. I received back approx £3,500. Highly recommended and easy to deal with." - KW, Trustpilot
For Hassle-Free Refunds
A claims specialist
can do all the hard work so you don't need to!
Simple Process
Making a claim is simple. With just a few details you can start your application.
No Win, No Fee
You are only charged after the claim has been won and you have your refund!
We are a claims management company that can help establish and process claims on behalf of consumers to recover compensation against various types of lenders. You do not need to use a claims management company to make your complaint to your lender or the Financial Ombudsman for free.
You may be entitled to loan compensation if you can relate to any of the below
Fees or charges not clear?
When you took out your loans were the charges and associated fees made absolutely clear to you?
Unable to pay bills?
Your payments for the loan were so large that you struggled to pay for your monthly essentials like bills or mortgage payments.
Rolling over loans?
You had to take out a further loan to pay the initial one back, supporting unaffordability.
Lenders taking automatic payments?
Automatic payments being taken from your account put you in difficulty to pay other essentials.
Encouraged to borrow further?
Lender’s ‘good customer’ offers promoted regular use and the ability to get better deals the more you borrow.
Unfair lending
Despite clearly not being able to pay the first loan back, your lender continued to offer more through consolidation.
If any of the above statements apply to your experience, you could be eligible to claim compensation. Millions of pounds have already been refunded to people just like you. If you wish to start your claim and get in touch with an experienced team who will guide you through the process, we can help you. Just click below!
Maximise Your Compensation
After obtaining a credit report, we will review your previous borrowing and can help you claim from an extensive list of lenders.
Your complaint is handled by professionals
Your claim will be handled by an experienced team, who will complain to your lender on your behalf.
Reclaimed funds to be Transferred
After a claim is successful, the redress money is transferred straight to you.
The Steps To Claiming A Refund
One of the key benefits we provide is making the process of claiming a refund as easy and stress-free as possible. Claiming against a lender can be a daunting task. That is why we pride ourselves on making life easy by making sure a professional helps you with your specific circumstances. Follow the simple steps below toget the compensation you are owed.
Step 1: Complete a claim form providing some basic information, including your contact details. If you click "Get Started" below, you will be directed to our online form where you can complete your information online.
Step 2: You will then be in touch with our claims handlers who will help you with any claim you wish to make. Once the claim is submitted to your lender you will be kept up to date on its progress periodically and informed of any updates. The process the claims handler goes through on your behalf is set out below.
Step 3: If your claim is accepted by your lender or the Financial Ombudsman, the refund will be transferred into your account or a balance reduction applied to your account.
We can help you make claims for mis-sold high cost loans, car finance, overdrafts and credit cards.
No Win, No Fee
You are only charged after the claim has been won and you have your refund! The success fee is calculated as a percentage of the total compensation you receive. If we are not able to obtain an offer you will not be charged. You can read more about fees here.
If you cancel your agreement with us or break your agreement with us before the end of the process we will charge you a cancellation fee.
FAQs
Why Use The Claims Guide For My Claim?
Help Maximising Claims - We will go through your previous borrowing and help you claim from an extensive list of lenders. Other claims companies will more likely turn you away if you are not claiming against one of their few approved lenders.
We Make It Easy - Claiming a refund can be a daunting task. We make it easy and ensure everything you need is included so you don't have to spend much time on it.
Professional - Each claim is different and specific circumstances that are relevant to the claim should be explained by a professional. The Financial Ombudsman has previously been unable to progress some complaints that involved a “template” or “standard letter”.
How Much Will I Receive If My Claim Is Successful?
If you successfully claim a refund from a lender, you can claim back the interest and charges on your loans, plus, typically, 8% statutory interest. For more information on how this is calculated click here.
What Information Do I Need to Provide?
You just need to provide the name of your lender and your personal details including the address that you lived at when registering with them. Once you have given these we can obtain details of any loans where a refund may be due.
How much will I be charged?
Claiming through us always works on a no win no fee basis, meaning you won't pay a thing unless you win compensation. You will have the right to cancel the agreement within 14 days with no penalty. If you cancel after 14 days you may be charged for work done up until the time of cancellation. We use multiple partners to ensure we are able to offer claims against all lenders, from whom we receive payments. The exact fee structure will depend on which lender you are claiming against, as this decides which of our partners is most suitable for your claim. A breakdown of our fee structure can be seen here. The fees for Diesel Emissions Claims are calculated differently due to it being a group action lawsuit.
How Do I Submit My Claim?
Simply complete our online application form by clicking on the "Get Started" button. This is the first stage of your complaint to the payday lender where you could receive compensation. For more information on the process please click here.