118 claim refund

118 118 Money Claims & Refunds

If you have had a payday loan that you struggled to repay, you could be eligible to claim a refund for irresponsible lending. Find out how much you may be owed!


118 118 Money Compensation

118 118 Money is a high-cost lender that lends £1,000 to £5,000 for between 1 to 3 years. Their typical APR is 49.9%. This means for every £1,000 customers borrow for 5 years they repay £1,756.64.

As with all lenders, 118 118 Money should have carried out the correct checks before issuing a loan. If you found yourself unable to pay back the loan, you may be eligible for a loan refund.

Recently unfair practices that have been identified by the Financial Conduct Authority (FCA) have resulted in huge fines being imposed on many of the top lenders. If 118 118 Money has not carried out the correct checks and loaned responsibly, you could be entitled to a refund, even if you have paid off the loan.

In their latest numbers, The Financial Ombudsman upheld 55% of complaints against 118 118 Money's owner Madison CF UK Limited.

If you believe you have had a mis-sold or unaffordable loan from 118 118 Money then start your claim today!

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Simple Process

Making a claim is simple. With just a few details you can start your application.


No Win, No Fee

You are only charged after the claim has been won and you have your refund!

You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

Why could I receive a 118 118 Money Loan Refund?​

There are various reasons why you may be due a refund from a lender. The main reason for a claim is that the loan was unaffordable. These are general signs that the lender did not perform sufficient affordability checks:

The amount borrowed increased loan by loan without reassessing your situation


The loan was extended each month without reassessing your situation


You were struggling to pay essentials (rent, bills, food) because of my repayments


You had to borrow money from another lender to pay back a loan or cover essentials


Your income changed between taking out and repaying the loan but the lender didn’t check


The lender didn’t ask you any questions to confirm that I would be able to repay the loan in a sustainable way


You rolled over your loans

Even if during your application process, you did not mentioned all of your debts or stated your correct regular income. 118 118 Money should have checked your credit record and ensured you had a regular, consistent income before giving you a loan.

If any of the above statements describe your experience with UK Credit loan, you could be eligible to claim compensation. Start your claim below for professionals to guide you through the process.