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Housing Disrepair Claims

Is your home suffering from damp, leaks, mould, rotten windows or infestation? Let legal experts help you with a housing disrepair claim

Free Review | Get Repairs Done | Claim £1000's | No Win, No Fee


About Housing Disrepair Claims

Landlords are accountable and make sure that their properties are secure, safe and not in disrepair. This is the case whether or not they're private, council/local authorities or housing associations. However, claims against landlords can be made when the landlords are not as responsible, which results in their tenants living in conditions that are dangerous. ​


According to the Government's English Housing Survey for 2020 to 2021, there are around 4.4 million privately rented houses and 4 million socially rented houses in England. 11% of social housing dwellings and 23% of private rented dwellings fail to satisfy the Decent Homes Standard. This is the standard for public housing set by the Government. In addition, 5% of social housing dwellings and 10% of privately rented dwellings suffer from damp and mould growth.


The Homes (Fitness for Human Habitation) Act came into force in 2019 to ensure that rented homes are fit for human habitation. The Act has given greater power to tenants, allowing them to take action against negligent or irresponsible landlords. ​


If you feel you are living in conditions of disrepair and have already raised the issues with your landlord, you can take legal action by making a housing disrepair claim. This could win you compensation and force your landlord to fix the issues. To find out how much you can claim click here.

All claims are no win, no fee. Don’t miss out on £100’s or even £1,000’s in compensation you could be entitled to.

Legal Experts

A legal expert will look at your situation and tell you if they think you have a case.

High Acceptance Rate

Making a claim is simple. With just a few details you can start the process.

No Win, No Fee

You are only charged after the claim has been won and you have your compensation!

Can I Claim For Housing Disrepair?

As a tenant, you have a legal right to live in a home that is safe and free from any issues of disrepair that could cause you or your family harm.

The landlord’s obligations are set out under several pieces of legislation, namely, the Landlord and Tenant Act (LTA) 1985, which applies to tenancies entered into after 1961. Section 11 of the Landlord and Tenant Act (LTA) 1985 states a landlord should:

keep in repair the structure and exterior of the dwelling-house (including drains, gutters and external pipes)


keep in repair and proper working order the installations in the dwelling-house for the supply of water, gas and electricity and for sanitation


keep in repair and proper working order the installations in the dwelling-house for space heating and heating water


Disrepair includes circumstances where your landlord has failed to maintain the structure and exterior of the property. It also includes anything that affects the supply of basic utilities. Examples of housing disrepair may include:

Unstable building








Damp/mould issues


Poor ventilation


Drainage and sanitation issues


No hot water/heating


Electrical hazards


unsafe plug sockets and electrical appliances


unusable toilets, basins and sinks



When making a claim against a landlord, it is important to remember that one of the main aims is to ensure that the home you are living in is repaired as soon as possible. If you are moving out of your property, or your landlord has fixed the problem, you can no longer make a housing disrepair claim.

If you are entitled to financial compensation, it will be because the problems you have experienced have not been resolved for some time and have resulted in you or members of your family suffering.

If the above describes your experience, you could be eligible to claim. Don't wait, if your landlord fixes the problem, or you hand your notice, then we can't help you get compensation.

Complain To Your Landlord

Before claiming you must have given your landlord time to fix the issue. The earlier you tell your landlord, the earlier you can claim

Get Evidence

Take photographs or videos of the disrepair and keep them safe.

Make A Claim

If your landlord does not respond to your complaints, then we can help you make a housing disrepair claim


Why Use

We have access to a pool of well-reviewed major solicitor firms all of whom have experience with this type of claim. So, we match you with the appropriate legal firm for your claim. We are also an FCA-regulated company, which ensures legitimacy and adds extra protection to you as a client.  

What are housing disrepair claims?

Housing disrepair claims are legal actions taken by tenants or occupants of a property against their landlord due to the failure to address housing disrepair issues. These claims are made when the tenant has reported the issues to the landlord and given them sufficient time to carry out repairs. If the landlord ignores these concerns then they have neglected their duty to maintain the property in a safe and habitable condition.

How much can I claim for housing disrepair?

All disrepair claims by tenants are unique. The amount of compensation you are eligible for depends on the severity of the disrepair, how long it has been present and the effect on you as an individual. Your claim may include compensation for damage to your belongings, personal injury as well as any inconvenience that you have been caused by the disrepair. The average compensation is in the £1000s.

When you make an enquiry, a claims professional will further explain how they can help and what you can claim for. Click here to find out how much you can claim.

Who can make a housing disrepair claim?

You can start a housing disrepair claim if you're a tenant and you've told your landlord about problems with your home. The landlord should be given time to fix the issues. If they don't make the required repairs, you can file a housing disrepair claim to get compensation and get the problems fixed.

The issues with your property can make a housing disrepair claim if your landlord is in violation of Section 11 of the Landlord and Tenant Act (LTA) 1985. This mainly includes damage to the property. Once you have started a claim, damage to personal belongings and health will be taken into consideration.

You can't make a disrepair claim if the problem is fixed, you no longer rent the property or you are in substantial arrears. You also can't start a claim if you have been served an eviction notice. For this reason, we recommend not telling your landlord that you are thinking of taking legal action.

Do I have to go to court?

Often it is not necessary to go to court. If an agreement can be made with the landlord then you may have a successful claim without going to court.

Can I Claim Against A Private Landlord

Yes. Most solicitors insist the landlord has to be a council or housing association. However, we have a pool of solicitors to choose from and so we can pick an appropriate legal team for your situation. This includes if you have a private landlord.

How long does a housing disrepair claim take?

Starting the process takes less than 5 minutes. Once we have your details we can start your claim. The duration of claims depends on the level of disrepair and the complexity.​ The duration of claims typically takes around 3-9 months. More complicated cases take over 12 months.

How much will I be charged?

You will not be charged for assessing your case. We operate on a No Win No Fee basis. If your case loses, it won’t cost you anything. You only pay when your case is successful and the cost would be deducted from any compensation you receive. This is generally 25% of your total compensation. On top of this, all repairs are carried out by your landlord and we do not deduct anything from the cost of repairs.

Can I be evicted for making a housing disrepair claim?

No, you cannot be evicted solely for making a housing disrepair claim. The law provides protection to tenants against retaliatory eviction, which means that landlords are not allowed to evict tenants in response to them exercising their legal rights, including making a housing disrepair claim.  You can only be evicted if there are other valid reasons, such as non-payment of rent, breach of the tenancy agreement, or other legitimate grounds for eviction.

How do I start a housing disrepair claim?

Simply complete our online application form by clicking on the button below. This is the first stage of your claim where you could receive compensation. You will then be contacted by claims professionals.

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