We always work on a no win no fee basis, meaning you won't pay a thing unless you win compensation. You will have the right to cancel the agreement within 14 days with no penalty. If you cancel after 14 days you may be charged for work done up until the time of cancellation. We use multiple partners to ensure we are able to offer claims against all lenders, from whom we receive payments. The exact fee structure will depend on which lender you are claiming against, as this decides which of our partners is most suitable for your claim.
Packaged Bank Account, Mortgage & Credit Card Claims
If you select to make any of the following types of claim, then our partner Ingram Toft charge a fee of 30% (25% +VAT) of the total redress received from your lender for your claim - Packaged Bank Account Claims, Mortgage Claims, Credit Card Claims. A summary of their terms can be found here.
High-Cost Lending And Car Finance Claims
For all other claims, our partner Sanderson Drake charge a fee based on the following % of the redress received from your lender for your claim:
The full details are set out in their Conditional Fee Agreement. If you choose to cancel your agreement before the stage of a final offer you may be charged a fee. Additional charges may also be applied to your invoice if you do not pay our invoice on time.
If your claim is successful, then please make your payment on time. In cases of non-payment, there may be extra charge for the additional works undertaken in the recovery of the unpaid invoice.