With many high-cost lenders, borrowers were given loans they couldn’t afford. They were then given ‘top-up’ loans far too easily, despite it being obvious they were in trouble financially. This meant payday, guarantor and doorstep loan borrowers accrued huge amounts of interest that they were unable to pay back.
The main reason someone can claim a refund in the UK is unaffordable lending. Unaffordable lending means lending that the borrower could not reasonably afford at the time it was taken out. Lending money without checking affordability is known as irresponsible lending. If you were only able to repay your high-cost loans by juggling other loans or credit cards to get through the month, then your lender may not have made appropriate checks.
“The firm must consider the customer’s ability to make repayments under the agreements without failing to make any other payment the customer has a contractual or statutory obligation to make, and without the repayments having a significant adverse impact on the customer’s financial situation."
If you are struggling with general living costs then Citizens Advice gives guidance on how you can manage your situation.
Signs that your loan(s) may have been unaffordable include:
You frequently consolidated loans or borrowed shortly after repaying a loan
Your loans from a single lender were regularly increasing in size
You missed some repayments
You made some repayments late
The loan repayment was a substantial part of your disposable income
You were using one form of debt to fund another.
You need to act quickly as there are statutory deadlines, known as limitation periods, that apply to mis-selling claims. Start your claim today for professionals to guide you through the process.
For Hassle-Free Refunds
A claims specialist
can do all the hard work so you don't need to!
Making a claim is simple. With just a few details you can start your application.
No Win, No Fee
You are only charged after the claim has been won and you have your refund!
You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
Why You May Claim Compensation
When you claim, our technology identifies if you have claims with other lenders so you get the maximum compensation. You may get a refund from your lender for the following reasons.
Fees or charges not clear?
When you took out your loans were the charges and associated fees made absolutely clear to you?
Unable to pay bills?
Your payments for the loan were so large that you struggled to pay for your monthly essentials like bills or mortgage payments.
Rolling over loans?
You had to take out a further loan to pay the initial one back, supporting unaffordability.
Lenders taking automatic payments?
Automatic payments being taken from your account put you in difficulty to pay other essentials.
Encouraged to borrow further?
Lender's offers promoted regular use and the ability to get better deals the more you borrow.
Despite clearly not being able to pay the first loan back, your lender continued to offer more through consolidation.
If any of the above statements apply to your experience, you could be eligible for a refund. Millions of pounds have already been refunded to people just like you.
Maximise Your Compensation
We will go through your previous borrowing and can help you claim from an extensive list of lenders.
Your complaint is handled by professionals
Your claim will be handled by an experienced team, who will complain to your lender on your behalf.
Reclaimed funds to be Transferred
After a claim is successful, the redress money is transferred straight to you.
Our claims handler Sanderson Drake have a 4.4* Trustpilot score
"They have done it again. After fees paid to them £3200 in the bank, money that was long gone 10 years ago. Thank you very much . Laura was extremely helpful this morning Very much appreciated." - RY, Trustpilot
"You helped me a lot, saved me from bankruptcy. Very professional. I want to thank you all for your effort. You save me and my kids." - SH, Trustpilot
"Very good service . I received great results with little effort" - LC, Trustpilot
"Excellent support and service. I received back approx £3,500. Highly recommended and easy to deal with." - KW, Trustpilot
How long does it take to get a payday loan refund?
The rules state that a lender has 8 weeks to reply to a complaint, however sometimes lenders do go over this deadline. If the complaint needs to go to the Financial Ombudsman because the lender is disputing it, then it takes more time for them to reach a decision. The time it takes for the lender or the Financial Ombudsman to come to decisions depends on the complexity of the case and how busy they are. Some people are lucky and get a claim accepted, and their refund paid, after only a couple of months. Others take much longer.
Why Use The Claims Guide For My Claim?
Help Maximising Claims - We will go through your previous borrowing and help you claim from an extensive list of lenders. Other claims companies will more likely turn you away if you are not claiming against one of their few approved lenders.
Low Fees - Our rates are also competitive and lower than many other claims management companies. You pay nothing upfront and we work on a no win no fee basis. A breakdown of our fee structure can be seen here.
We Make It Easy - Claiming a refund can be a daunting task. We make it easy and ensure everything you need is included so you don't have to spend much time on it.
Professional - Each claim is different and specific circumstances that are relevant to the claim should be explained by a professional. The Financial Ombudsman has previously been unable to progress some complaints that involved a “template” or “standard letter”.
How Much Will I Receive If My Claim Is Successful?
If you successfully claim a refund from a lender, you can claim back the interest and charges on your loans, plus, typically, 8% statutory interest. For more information on how this is calculated click here.
What Information Do I Need to Provide?
You just need to provide the name of your lender and your personal details including the address that you lived at when registering with them. Once you have given these we can obtain details of any loans where a refund may be due.
How much will I be charged?
Claiming through us always works on a no win no fee basis, meaning you won't pay a thing unless you win compensation. You will have the right to cancel the agreement within 14 days with no penalty. If you cancel after 14 days you may be charged for work done up until the time of cancellation. We use multiple partners to ensure we are able to offer claims against all lenders, from whom we receive payments. The exact fee structure will depend on which lender you are claiming against, as this decides which of our partners is most suitable for your claim. A breakdown of our fee structure can be seen here. The fees for Diesel Emissions Claims are calculated differently due to it being a group action lawsuit.
How Do I Submit My Claim?
Simply complete our online application form by clicking on the "Get Started" button. This is the first stage of your complaint to the payday lender where you could receive compensation. For more information on the process please click here.