Mis-selling has been discovered on all motor vehicle types, including new and used cars and vans under all vehicle financing options such as personal contract purchase (PCP), hire purchase (HP), Contract hire or a car loan. PCP mis-selling has been especially prevalent.
A recent Financial Conduct Authority (FCA) investigation discovered widespread evidence of mis-selling on all types of vehicle financing options. Unknown to customers buying vehicles, lenders systematically incentivised brokers and car dealers to charge their customers higher interest rates so they could receive higher commissions themselves. As one car dealer openly admits in a recent article, “frankly, we were getting away with murder. We weren’t treating customers fairly and were, in effect, charging them to earn us money.”
The FCA estimated that hundreds of thousands of motorists might have been mis-sold finance packages. In some cases, customers are being overcharged by over £1,000 in interest in order for the dealership to obtain a higher commission pay-out. The FCA estimates this could be costing consumers £300 million annually.
Reports have shown that the car finance industry is rife with these secret payments and hidden commissions, meaning you could have been mis-sold your finance deal.
For Hassle-Free Refunds
A claims specialist
can do all the hard work so you don't need to!
Making a claim is simple. With just a few details you can start your application.
No Win, No Fee
You are only charged after the claim has been won and you have your refund!
You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
Was My Car Finance Mis-sold?
If any of the below statements describe your experience with Car Finance, including personal contract purchase (PCP) contracts, you could be eligible to claim compensation.
The loan was unaffordable or the lender did not perform proper affordable ability checks - A Daily Mail investigation has found that people on low incomes or unemployed are being offered PCP deals
The car salesperson did not explain they would receive a commission (Hidden Commissions) on the sale of the car
The lender/bank did not fully explain the commission
The salesperson skipped through the car finance agreement Terms & Conditions
The customer felt pressured into the finance deal and was not given a range of options including explaining all of the differences in each type of product
The salesperson did not make it clear who was financially responsible for the repairs to the vehicle
The salesperson did not offer the best interest rate available
The salesperson did not present, with complete transparency, the interest rates charged for all loan options and how they may differ
Don’t worry if you can’t find the agreement or remember who the lender or dealership was. You just need the name of the company you made the payments to. You should be able to find this information on your old bank statements.
You need to act quickly as there are statutory deadlines, known as limitation periods, that apply to mis-selling claims. Start your claim today for professionals to guide you through the process.