How to claim a refund

Help With Your Claim

Claiming against a lender can be a daunting task.
representation can make it easier.



Complete a Claim Application

Making a claim is simple with representation. Just fill in a quick form.


Your complaint is handled by professionals

Your claim will be handled by our experienced team, who will complain to your lender on your behalf.


Reclaimed funds to be Transferred

After a claim is successful, the redress money is transferred to you.

You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

Claiming a refund against a mis-sold loan or financial service can seem a daunting task. A claims professional can support you throughout the process and maximise your chances of succeeding. On this site, we have made the process clear, simple and easy to understand.

We understand and acknowledge that irresponsible lending is not fair and we are here to help correct that injustice. Millions have been paid out to customers of lenders who have been mis-sold loans. If you have an unaffordable loan, we can complain and ask for interest to be removed from your balance. If the loan has been settled, you can ask for a refund of the interest you paid.


When using representation the process can be very simple...


Step 1: Complete a claim form providing some basic information, including your contact details. If you click "Start A Claim" below, you will be directed to our online
application where you can complete your information entirely online.


Step 2: Once the claim is submitted to your lender you will be kept up to date on its progress periodically and informed of any updates.


Step 3: Once we receive a response from your lender regarding your complaint, we will communicate this to you, and depending on the offer received, we would recommend an appropriate course of action- for example, accepting the claim or asking the Financial Ombudsman to review it, if required. You should receive a response to your complaint between 8 and 12 weeks after submitting it. After your claim is accepted by your lender, we will also liaise with the lender in arranging for the refund to be transferred into your account or a balance reduction applied to your account.

Was your loan unaffordable? Millions of pounds have already been paid out to people just like you. Don’t miss out on a refund, complain and claim and get back what is rightfully yours!

Who can claim? Find out here



What Information Do I Need to Provide?
We just need is the name of your lender and your personal details including the address that you lived at when registering with them. Once we have these we can obtain details of any loans where a refund may be due.

How much do you charge?

We work on a no win no fee basis. We charge 36% (30% + VAT) on any successful claims of the total refund received from your lender. If you cancel our service without our agreement after 14 days and after we submit your claim you will be liable to pay our full success fee should your claim be successful.

How Do I Submit My Claim?

Simply complete our online application form by clicking on the "Start A Claim" button. This is the first stage of your complaint to the lender where you could receive compensation.