mis-sold mortgages

Mis-Sold Mortgage Claims

Want a team of experts look at your claim? They can assist with all claims against the banks and mortgage brokers for mis-sold mortgages.


Background To Mis-sold Mortgage Claims

Lenders and mortgage advisors are required to provide proper advice during the selling process so that you can make an informed decision. However, in many cases, financial advisors, lenders, and brokers have failed to provide proper advice leading to individuals being left with mortgages they cannot afford to pay.


There are a significant number mortgage owners who are not happy with the way the mortgage was present to them and as such this could signal mortgage mis-selling. The result of this was that individuals were left with mortgages that they were simply unable to afford to pay. The Financial Conduct Authority (FCA) had to intervene in 2004 since lenders and mortgage advisors were often guilty of this mortgage mis-selling.

Compensation in mis-selling cases is intended to put you in the same position that you would have been in had you not been mis-sold a product. In other words, compensation is calculated by comparing the financial position you are in now and the position as it would have been had you not been mis-sold the relevant product.

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Simple Process

Making a claim is simple. With just a few details you can start your application.


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You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

Was My Mortgage Mis-sold?

A mis-sold mortgage or mortgage product means that you were given advice that was not suitable, the risks weren’t explained to you clearly, or you were not given all the information you needed to make the right decision and you thus ended up taking a product that was not right for you.


There’s a lot of evidence showing that many people have not received the most suitable advice regarding their mortgages. Signs that your mortgage was mis-sold includes:

The mortgage advisor, broker, or lender didn't assess your household budget as well as your income and expenses


Were you advised to remortgage to clear all or some of your debts, but wasn't told that the longer term would increase the total interest paid


The mortgage advisor didn't make you aware of the broker fees you would be expected to pay

You borrowed money without proving your income (known as self-certification) or were advised to overstate your income


Your mortgage ended beyond your retirement age date


You switched lenders but weren’t told about fees and penalties


You were advised to switch mortgage but not told about commission payments being paid to an advisor by the lender


You were advised to take out an interest-only mortgage without proper consideration being given by your financial advisor to the repayment of capital

A mis-sold mortgage claim is an application for compensation for the wrong advice given to you by a mortgage advisor or lender that led you to choose a mortgage or mortgage product that wasn’t right for your financial situation.

If you think you have a claim, you need to act quickly as there are statutory deadlines, known as limitation periods, that apply to mis-selling claims. If your mortgage product was taken out over six years ago, you can still claim if you only became aware of the potential mis-sale within the last 3 years.

If any of the above statements describe your mortgage experience, you could be eligible to claim compensation. Start your claim below for professionals to guide you through the process.