Why could I receive a Loans At Home Refund?
Was the loan affordable to you before Loans At Home granted your application for a loan?
Loans At Home may have not conducted the correct affordability checks.
Did your loan have excessive charges combined onto it, such as high interest and charges?
The FCA have introduced a price cap to protect borrowers from excessive charges.
Did you tell your lender that the loan was unaffordable but they continued anyway?
The lender should have released that the loan was unaffordable and not given it to you. This is irresponsible lending.
During your application process, you may have not mentioned all of your debts.
If this didn’t match with your credit record, then Loans At Home should have ensured to double-check this.
When you applied for the loan, you may have not stated your correct regular income, due to be self-employed or your job history changing during this time, then Loans At Home should have looked at this and ensured you had a regular, consistent income before giving you a loan.
If any of the above statements describe your experience with Loans At Home and left you unable to pay the loan, you could be eligible to claim compensation. Start your claim below for professionals to guide you through the process.
You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.
Loans At Home Compensation
As one of the largest UK doorstep loans providers, Loans At Home provides small cash loans of up to £600 delivered directly to your home.
Doorstep Loans, also known as home credit loans, are used by 1.3 million people in Britain and it’s the practice where a collector comes to your house to collect the repayments, rather than paying them through a bank or standard repayment scheme.
Like Guarantor loans, doorstep loans have come into the spotlight recently, with the Financial Conduct Authority instructing Provident, also a doorstep loan provider, to pay “almost £169m in compensation to customers’ after mis-selling a particular loan product to customers.
Other complaints about doorstep loans include people being sold a home credit loan by an agent when they could not afford it. A loan is unaffordable if you cannot make the repayments without borrowing again.
In their latest numbers, The Financial Ombudsman upheld 85% of complaints against Home Credit lenders (door stop lenders)
What Information Do I Need to Provide?
We just need is the name of your lender and your personal details including the address that you lived at when registering with them. Once we have these we can obtain details of any loans where a refund may be due.
How much do you charge?
We work on a no win no fee basis. We charge 36% (30% + VAT) on any successful claims of the total refund received from your lender. If you cancel our service without our agreement after 14 days and after we submit your claim you will be liable to pay our full success fee should your claim be successful.
How Do I Submit My Claim?
Simply complete our online application form by clicking on the "Start A Claim" button. This is the first stage of your complaint to the lender where you could receive compensation.