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guarantor doorstep loan claims

Need Help Claiming Compensation?
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You could claim a refund for mis-sold products including compensation for unaffordable loans, diesel emissions and housing disrepair. No Win No Fee


You May Be Entitled To A Refund On Your loan If You Can Relate To Any Of The below

Fees or charges not clear?

When you took out your loans were the charges and associated fees made absolutely clear to you?

Unable to pay bills?

Your payments for the loan were so large that you struggled to pay for your monthly essentials like bills or mortgage payments.

Rolling over loans?

You had to take out a further loan to pay the initial one back, supporting unaffordability.

Lenders taking automatic payments?

Automatic payments being taken from your account put you in difficulty to pay other essentials.

Encouraged to borrow further?

Lender’s ‘good customer’ offers promoted regular use and the ability to get better deals the more you borrow.

Unfair lending

Despite clearly not being able to pay the first loan back, your lender continued to offer more through consolidation.

If any of the above statements apply to your experience, you could be eligible to claim compensation. Millions of pounds have already been refunded to people just like you. If you wish to start your claim and get in touch with an experienced team who will guide you through the process, we can help you. Just click below!

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For Hassle-Free Refunds

A claims specialist
can do all the hard work so you don't need to!

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Simple Process

Making a claim is simple. With just a few details you can start your application.


No Win, No Fee

You are only charged after the claim has been won and you have your refund!

You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

How Much Compensation Could I Recieve From A Mis-Sold Or Unaffordable Loan?

When the Financial Ombudsman upholds a complaint about an unaffordable Payday, Guarantor or Doorstep loan, the typical award is a refund of interest and charges on the unaffordable loan plus 8% simple interest. This interest can add up to a lot of money if the loans were a few years ago. There is no guarantee any loans are refunded, and if you have multiple loans, many times some have a successful complaint but not others.

You don’t have to calculate this extra interest to make a claim. When you make a claim, this is calculated automatically.

Many individuals making an unaffordability claim will have taken out multiple loans, either with different lenders or through topping up with the same lender, at the same time. In these cases, the circumstances and outcome for each loan may be different, when making a claim. Generally speaking, the later loans have a better chance of making a successful claim as, if you had pre-existing loans, the new loans were more likely unaffordable.

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Maximise Your Compensation

We will go through your previous borrowing and can help you claim from an extensive list of lenders.

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Your complaint is handled by professionals

Your claim will be handled by an experienced team, who will complain to your lender on your behalf.

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Reclaimed funds to be Transferred

After a claim is successful, the redress money is transferred straight to you.

Who Can I Claim Against?

We can help submit an application for refunds with a comprehensive list of loan providers. An example of lenders we have had success with includes:



Why Use The Claims Guide For My Claim?

Help Maximising Claims - We will go through your previous borrowing and help you claim from an extensive list of lenders. Other claims companies will more likely turn you away if you are not claiming against one of their few approved lenders.

Low Fees - Our rates are also competitive and lower than many other claims management companies. You pay nothing upfront and we work on a no win no fee basis. A breakdown of our fee structure can be seen here.

We Make It Easy - Claiming a refund can be a daunting task. We make it easy and ensure everything you need is included so you don't have to spend much time on it.

Professional - Each claim is different and specific circumstances that are relevant to the claim should be explained by a professional. The Financial Ombudsman has previously been unable to progress some complaints that involved a “template” or “standard letter”.

How Much Will I Receive If My Claim Is Successful?

If you successfully claim a refund from a lender, you can claim back the interest and charges on your loans, plus, typically, 8% statutory interest. For more information on how this is calculated click here.

What Information Do I Need to Provide?
You just need to provide the name of your lender and your personal details including the address that you lived at when registering with them. Once you have given these we can obtain details of any loans where a refund may be due.

How much will I be charged?

Claiming through us always works on a no win no fee basis, meaning you won't pay a thing unless you win compensation. You will have the right to cancel the agreement within 14 days with no penalty. If you cancel after 14 days you may be charged for work done up until the time of cancellation. We use multiple partners to ensure we are able to offer claims against all lenders, from whom we receive payments. The exact fee structure will depend on which lender you are claiming against, as this decides which of our partners is most suitable for your claim. A breakdown of our fee structure can be seen here. The fees for Diesel Emissions Claims are calculated differently due to it being a group action lawsuit.

How Do I Submit My Claim?

Simply complete our online application form by clicking on the "Get Started" button. This is the first stage of your complaint to the payday lender where you could receive compensation. For more information on the process please click here.

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