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guarantor doorstep loan claims

We Get You Compensation

Claim a refund for mis-sold products including compensation for unaffordable loans, diesel emissions and housing disrepair

For Hassle-Free Refunds

A claims specialist
can do all the hard work so you don't need to!

Simple Process

Making a claim is simple. With just a few details you can start your application.

No Win, No Fee

You are only charged after the claim has been won and you have your refund!

We are a claims management company that can help establish and process claims on behalf of consumers to recover compensation. To make a complaint against a lender or Financial Ombudsman, you do not need to use a claims management company. 

How Can I Get Compensation?

Lending Claims

If you can demonstrate that a loan was “unaffordable”, and that the lender did not conduct appropriate checks, then you can complain as you are likely to be eligible for compensation. Our largest payout to date is £20,000. Learn more here


Car Finance Claims

Like high-cost lenders, many companies offering car finance have been guilty of irresponsible lending. On top of this, there has been a mis-selling scandal due to hidden commissions. Learn more here

Credit Card Claims

We can help you claim compensation for credit card fees, charges and credit limits. You could get a refund on interest if your new credit limit was unaffordable. Learn more here

Housing Disrepair Claims

If you live in social housing and your home is suffering from damp, leaks, mould, rotten windows or infestation, our legal experts can help you with a housing disrepair claim. Learn more here

Tenancy Deposit Claims

If your past or current landlord has not protected your deposit, you can claim up to 3 times the amount of the deposit. Learn more here

Diesel Emissions Claims

If you owned or leased a diesel vehicle between 2008 and 2022 you could be eligible for a diesel emission claim. Manufacturers used emissions cheat devices during testing, meaning consumers got less efficient vehicles than advertised. Compensation can be as high as £10,000. Learn more here

If you believe that you may be eligible for any fo the above claims, please click below and enquire about getting compensation.

Maximise Your Compensation

After obtaining a credit report, we will review your previous borrowing and can help you claim from an extensive list of lenders.

Your complaint is handled by professionals

Your claim will be handled by an experienced team, who will complain to your lender on your behalf.

Reclaimed funds to be Transferred

After a claim is successful, the redress money is transferred straight to you.

How Much Compensation Could I Recieve From A Mis-Sold Or Unaffordable Loan?

When the Financial Ombudsman upholds a complaint about an unaffordable Payday, Guarantor or Doorstep loan, the typical award is a refund of interest and charges on the unaffordable loan plus 8% simple interest. This interest can add up to a lot of money if the loans were a few years ago. There is no guarantee any loans are refunded, and if you have multiple loans, many times some have a successful complaint but not others.

You don’t have to calculate this extra interest to make a claim. When you make a claim, this is calculated automatically.

Many individuals making an unaffordability claim will have taken out multiple loans, either with different lenders or through topping up with the same lender, at the same time. In these cases, the circumstances and outcome for each loan may be different, when making a claim. Generally speaking, the later loans have a better chance of making a successful claim as, if you had pre-existing loans, the new loans were more likely unaffordable.


No Win, No Fee

You are only charged after the claim has been won and you have your refund! The success fee is calculated as a percentage of the total compensation you receive. If we are not able to obtain an offer you will not be charged. You can read more about fees here.

If you cancel your agreement with us or break your agreement with us before the end of the process we will charge you a cancellation fee.



Why Use The Claims Guide For My Claim?

Help Maximising Compensation - We will go through your previous borrowing and help you claim from an extensive list of lenders. Other claims companies will more likely turn you away if you are not claiming against one of their few approved lenders.

We Make It Easy - Claiming a refund can be a daunting task. We make it easy and ensure everything you need is included so you don't have to spend much time on it.

Professional - Each claim is different and specific circumstances that are relevant to the claim should be explained by a professional. The Financial Ombudsman has previously been unable to progress some complaints that involved a “template” or “standard letter”.

How Much Will I Receive If My Claim Is Successful?

If you successfully claim a refund from a lender, you can claim back the interest and charges on your loans, plus, typically, 8% statutory interest. For more information on how this is calculated click here.

What Information Do I Need to Provide?
You just need to provide the name of your lender and your personal details including the address that you lived at when registering with them. Once you have given these we can obtain details of any loans where a refund may be due.

How much will I be charged?

Claiming through us always works on a no win no fee basis, meaning you won't pay a thing unless you win compensation. You will have the right to cancel the agreement within 14 days with no penalty. If you cancel after 14 days you may be charged for work done up until the time of cancellation. We use multiple partners to ensure we are able to offer claims against all lenders, from whom we receive payments. The exact fee structure will depend on which lender you are claiming against, as this decides which of our partners is most suitable for your claim. A breakdown of our fee structure can be seen here. The fees for Diesel Emissions Claims are calculated differently due to it being a group action lawsuit.

How Do I Submit My Claim?

Simply complete our online application form by clicking on the "Get Started" button. This is the first stage of your complaint to the payday lender where you could receive compensation. For more information on the process please click here.

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